Salesforce Knowledge Management

apartment 29 companies Radar: Developing Founded 2009

A knowledge base solution within Salesforce that enables organizations to create, manage, and share articles and information across service channels, helping support teams and customers find answers quickly.

Knowledge ManagementCustomer ServiceSalesforceContent Management

Companies adopting: 29
Radar ring: Developing
Website: https://www.salesforce.com/products/service-cloud/features/knowledge-management/
Also known as: SF Knowledge, Salesforce Knowledge

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MCP tools for solutions

6 tools reach this content

find_solutionsBrowse the third-party solutions registry.
get_solutionOne solution in full.
search_api_evangelistSearch every content type across the network at once.
find_relatedThe shared-tag relevance graph — what else covers this.
get_tagEverything one tag labels, across all content types.
guide_topicPRO — a curated bundle for a topic: area, guidance, rules, papers, stories, services.

All tools & prompts

Call it yourself

curl for this page

This solution

curl "https://api.apievangelist.com/v1/solutions/salesforce-knowledge-management"

Full body (Pro)

curl "https://api.apievangelist.com/v1/solutions/salesforce-knowledge-management?include=content" \
  -H "x-api-key: $AE_KEY"

Related across the network

curl "https://api.apievangelist.com/v1/solutions/salesforce-knowledge-management/related"

All solutions

curl "https://api.apievangelist.com/v1/solutions?limit=25"

Discovery needs no key. Full bodies and the synthesis endpoints are Pro.

Discovery

Learnings

Guidance

Toolbox

Alignment

API Evangelist LLC

Salesforce Knowledge Management

Work with this as data

MCP tools for solutions

Call it yourself

Get an API key